Welcome to our Frequently Asked Questions page. Please take the time to review the questions below.
When will I get my order?
Shipping time depends on your location, but are approximately as follows:
- USA: 10-14 business days
- Canada: 10-21 business days
Obviously they may be a delay during busier periods of the year such as Christmas or Black Friday.
Are they delays in getting my order due to COVID?
Currently there maybe delays due to COVID pandemic based on stock availability and therefore there may be longer than usual production and deliver times. This may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Please be patient.
Where will my order ship from?
Most of the time it will be shipped from the US. However, if the products are not available from the US, another fulfillment company may print and ship as we work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office, please contact us via email at email@example.com so we can investigate where the order is. If you have made a mistake in the shipping address we cannot rectify that mistake.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Can I exchange an item for a different size/colour?
Because we print each individual when you place you order, we unfortunately do not offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. Reach out to us via email email@example.com or reach out on our chat and we did our best to fit the right fit for you before you order. We do want you to like the items you buy.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
Reach out to us via email or by phone if you have any further questions.
Phone number: (905)-449-4674